PHILOSOPHY AND PRODUCT ESSENCE

 

What makes Lune & Luna silk different

Each piece is crafted from the finest 25 momme, Grade 6A 100% pure mulberry silk — chosen for its ethereal softness and timeless strength. Alongside every care label, we stitch quiet affirmations — whispers to inspire dreamers to not only dream, but to believe and become. Your nights carry not only comfort, but manifestations of who you wish to be.

Why is silk better for sleep and beauty

Silk is nature’s most luxurious fabric — soft on skin, kind to hair, and breathable through the night. Sleeping on silk reduces friction, preserves hydration, it is the last step of your skincare routine to allow beauty to begin where it should: in rest.

Will my silk last?

Most silk on the market is woven at 19–22 momme. At Lune & Luna, we choose 25 momme — a denser but breathable and soft weave, rich with strength and luster. With proper care, your 25 momme silk will remain luminous and soft for years, becoming a lasting ritual in your life.

 

PERSONALISATION

 

Can I personalise my pillowcase with embroidery?

Absolutely. Each Lune & Luna creation can be embroidered with initials or short words that hold meaning for you. Personalisation transforms silk into a gift of permanence, making every piece as unique as its dreamer.

How do I personalise my Lune & Luna piece?

During checkout, you may add initials or short words. Each embroidery is done in-house with care, ensuring your piece feels uniquely yours.

Can I change my Personalisation after placing the order?

Edits must be requested within 12 hours of purchase. Once embroidery begins, changes can no longer be made. Please review details carefully to ensure your piece arrives exactly as imagined.

 

GIFTING

 

What makes Lune & Luna a meaningful gift 

More than silk, each Lune & Luna piece is composed with intention — crafted from 25 momme mulberry silk, embroidered with words that last, and wrapped in our signature packaging. With affirmations stitched quietly inside and the option of a handwritten note, every gift becomes a timeless reminder of love, care, and presence

Do you create bespoke gifting for events or companies?

Yes. We curate bespoke silk gifts for weddings, bridesmaids, and corporate events. Each piece can be personalised, ensuring your guests or team receive something both beautiful and meaningful. Please contact us for tailored packages

 

SHIPPING AND DELIVERY

 

When can I expect my order to arrive?

Orders typically ship within 2-4 business days. Please allow an additional 3-5 business days for personalised pieces, as each one is finished meticulously with care. Delivery times vary by location, and you’ll receive tracking once your order ships. 

Do you deliver worldwide?

Yes. We ship worldwide in 7-19 business days. Rates and estimated delivery times are calculated at checkout. Every parcel is prepared for safe travel, so your unboxing feels as seamless as your dreams.

 

RETURNS AND REFUNDS

 

What is your return policy?

For hygiene reasons, silk pillowcases and masks are non-returnable once opened. However, if your item arrives damaged or incorrect, we will gladly arrange a replacement or refund. → [Full Returns Policy]

Can embroidered items be returned?

Each personalised piece is crafted uniquely for you, making it a timeless keepsake. For this reason, embroidered items are final sale — we invite you to confirm your details carefully before placing your order.

How will I receive my refund?

Refunds are issued to your original payment method once the return is approved. Timing may vary by bank or card provider. → [Full Refunds Policy]

 

CONTACT

 

How may I reach the Lune & Luna team?

You may reach us via our [Contact Us] page or email us at care@luneandluna.com. Our team will respond within 1–2 business days.

 

 

 

Lune & Luna exists for dreamers who believe beauty begins in rest.
If your question isn’t answered here, we’re only an email away.